Support Center

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Email Support

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support@courieraccess.com

Phone Support

Available during business hours

Contact via email

Live Chat

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Frequently Asked Questions

How do I reset my password?

Click "Forgot password?" on the login page and enter your email address. You'll receive a reset link within a few minutes.

How long do transfers take?

Internal transfers between CB Finance Access accounts are instant. Bank transfers via ACH take 1–3 business days.

Is my money protected?

CB Finance Access is a financial technology platform. Deposit protection depends on the banking partners used. Please review our Terms of Service for details on how your funds are held and protected.

How do I freeze my virtual card?

Go to Cards in your dashboard, select the card, and click Freeze. You can unfreeze it at any time.

What is the daily transfer limit?

The default limit is $50,000 per transfer and $10,000 per withdrawal. Contact support to request a limit increase.